When Will I Get My Files ?
We understand that in some cases you need your files immediately, presently we operate a manual system to ensure that all files are sent out correctly and securely.
When we say “That we do not share your data and protect all your information” we must ensure this happens and not leave this to third party cloud services that are regularly compromised.
We are in the process of constructing a 100% non-hackable data transfer system that will ensure all files are sent out encrypted immediately within minutes of the sale.
Until then, please be understanding.
Please also bear in mind we are not a huge organisation, every member of the congregation is of vital importance to us, we have your best interests at heart and we guarantee that you files will be securely sent within hours of the sale.
All Files will be transferred via wetransfer.com between 8am to 8pm GMT 7 days a week (excluding national holidays)
|Los Angeles||- 8 GMT|
|New York||- 5 GMT|
|UK ( Our Office Hours)||GMT||8 am to 8 pm 7 days a week|
|Europe||+ 1 GMT|
|Istanbul||+ 3 GMT|
|Delhi||+ 5 GMT|
|Shanghai||+ 7 GMT|
|Sydney||+ 9 GMT|
Monday to Friday you can expect your files within a few hours, outside of office hours we will transfer within 12 hours of the sale.
I can’t find my file?
Once you have paid you will receive a notification confirming the sale, the file will be with you within 1-12 hours dependent on when the purchase was made (as explained above)
Firstly check your inbox and then check your spam just in case the file has been filtered through to the spam inbox.
This can happen sometimes and is due to the security level your desktop pc has enabled, smart devices are a lesser issue.
I Lost My File?
If for some reason you have purchased a design from us and the file has been deleted or you have lost your device, no problem we will re send it!
Please secure message us here with the design ID Number, your name and your registered email address.
Due to security we will need to contact you, so ensure your contact details are up to date.
How Long Before My File Expires?
Currently all files have a one week exploration and can be downloaded two times.
This allows you to download and check your file, then send the same download link to your designer or printer.
Secure message us here